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  You are here: Home // SmartBurn // FAQ's
  Frequently Asked Questions
 
 

We have tried to provide answers to all of your questions below in our FAQ section...

 
 
SmartBurn is a new product and so in anticipation of questions you may raise we have put together this section. Simply click on a question to reveal the answer. If you cannot find an answer to your question or require any further information then please click here to contact us.
 
  Is SmartBurn easy to use?
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Yes. Simply place the SmartBurn horizontally in the base of the fire-box. Keep it flat and level at all times to keep the ingredients inside the casing. Place the SmartBurn in a 'cooler' part of the fire, preferably in the front corner or to the side, where it will be least disturbed. Do not "cook it" - do not place it in the concentrated heat area (middle) of the fire (otherwise it will not last as long). Keep the SmartBurn flat & level at all times by sitting it on a little ash to stop it from tipping.
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Suggested positioning:
Log Burner: Place flat & level in a Front Corner, lengthways along the side of the heater. If using two SmartBurns - place on opposite sides at each front corner of the heater. Open Fireplace: Place to the side or under the grate - sit on a paving brick to prevent ends from being covered in ash. Kitchen wood stoves - sit in the "ash-pan", on a paving brick to prevent ends from being covered in ash.
Important: Keep both ends of your SmartBurn "open" and free from ash, to enable it to work.
 
  How long will SmartBurn last?
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When used correctly SmartBurn is designed to last up to 3 months or 900 burning hours before it needs to be replaced. Temperature regulates the speed at which SmartBurn operates. It is recommended that SmartBurn be placed to the side of the firebox, being the coolest area, to enable it to work for its maximum life.
Important: SmartBurn must get hot to work!!!
 
  What benefits can I expect to see when using my SmartBurn?
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SmartBurn improves the combustion process within the firebox. Below are some benefits to look for:
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•  Reduced smoke from the chimney flue entering the atmosphere - smoke is     wasted fuel !!!
•  Cleaner Chimney flue – reduced chimney fire risk !!
•  More heat is produced from your wood – more value from your wood - Saves £'s
•  Cleaner heater glass window - more heat is radiated into the room
•  Firewood burns for longer
•  Less ash – Finer ash - less charcoal
•  Fire lights easier – Fire 'draws' better - reducing smoke into the room
•  Less soot and sap on the roof
•  Less wood used
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Product performance may vary depending upon the Heater Model, wood used and the manner in which the Heater is operated.
 
  How many SmartBurns do I need in my fire?
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One SmartBurn is suitable for a standard small to medium sized Domestic wood-heater. A good indicator is: If there is smoke coming out of the chimney another SmartBurn is needed (Smoke is wasted fuel). If there are existing deposits in the chimney flue - 2 SmartBurns will be more effective in cleaning. For heaters that have a bend in the flue or a long chimney flue as in two storey house - two SmartBurns would be more effective.
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Medium to Larger heaters (capacity of approx 16kW and above), open fireplaces or fires that use big loads of wood will require 2 SmartBurns due to the increased combustion area and extra wood load.
 
  How does it work?
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The mixtures of non toxic natural ingredients in SmartBurn have been specially designed to be a solid when cold. Once heated, the ingredients will melt and sit in the ‘bowl’ of the steel casing and will release a small amount of the vaporised ingredients from the open ends. This vapour allows the soot and sap (smoke) to be burnt ‘within’ the fire-box rather than going up the chimney flue. A small amount of these ingredients will act on any existing residues (black soot and sap) on the internal walls in the chimney flue. These will be slowly removed. Once the fire-box is cold, the mixture of ingredients becomes a solid again. Plastics or Aluminium cans should never be placed in a fire as they release poisons when heated.
 
  Why does the fire burn hotter?
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SmartBurn, when heated, enables the ‘flammable’ black soot and sap to be burned ‘within’ the fire rather than allow it to go up the chimney flue as smoke.
 
  How does SmartBurn reduce emissions from the chimney flue?
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SmartBurn burns the smoke (black soot and flammable sap) in the fire-box rather than allowing it to travel up the chimney flue. The smoke and particulates normally released into the atmosphere are then reduced by up to 50%. Each SmartBurn prevents approximately 15 kg of smoke emissions from entering the atmosphere during its lifespan.
 
  How does SmartBurn reduce a fire risk in the chimney?
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The SmartBurn has been designed to help clean the chimney flue by slowly removing the black soot and ‘flammable’ sap build-up, and therefore reducing the risk of a chimney fire.


 
  Why does smoke come out of the door when I open it?
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As the chimney flue becomes blocked with soot and sap build up from the fire, the air and smoke mix cannot escape fast enough up the chimney and smoke is therefore forced back through the open door and into the room. The SmartBurn is designed to help clean the chimney flue of these deposits and assist in preventing this from happening.
 
  Is SmartBurn effective on new compliant heaters?
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Yes. SmartBurn was Laboratory tested on a compliant heater. It was proven to be very effective in improving combustion, reducing emissions by up to 50% and up to 17% more heat was produced. The Laboratory report has NATA Certification.
 
  How will I know when I need to buy another SmartBurn?
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Excessive smoke will be seen emitting from the chimney flue. The window and inside of your fireplace will start to collect black soot and sap deposits, particularly after the fire has been shutdown overnight. The fire may not draw as well as it should.
 
  Will SmartBurn work in an open fire?
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Yes. Best to place it towards the side or back or under the grate where it will be least disturbed. Keep it flat and level at all times to keep the ingredients inside the casing. When heated, the solid ingredients in the SmartBurn melt and by keeping the unit level, the liquid ingredients stay inside the vessel. If there is excessive smoke, due to the high wood load, 2 SmartBurns are necessary. Place ash around the SmartBurn to stop it from tipping. Do not "cook it" – do not place it in the concentrated heat area of the fire (otherwise it will not last the 3 months).
 
  Will SmartBurn work in a Potbelly stove or wood combustion kitchen stove?
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Yes. But these stoves tend to run very hot. SmartBurn will certainly work effectively but its life may not be as long. To ensure the maximum life from the SmartBurn you may like to place it in the 'ash-pan' and sit it in ash to stop it from tipping. Some people further protect the SmartBurn from extreme heat by placing a paving brick (firebrick) over it.
 
  Will the ingredients released from SmartBurn corrode my chimney flue?
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Generally wood is considered acidic by nature; therefore the compounds and moisture contained in wood can make them corrosive to the metal parts in the heater and chimney flue. This is why ‘dry’ wood should always be used. Some heaters can accept, at any one time, about 10 kg of wood, and if there is say 20% moisture (water) in it, this then equates to 2 kg of moisture which can be very highly corrosive, especially when heated. This can cause the ‘peeling’ or ‘scaling’ of metal inside the surface of the firebox.
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There is no evidence to suggest that SmartBurn contributes to the corrosion of heaters or chimney flues.
 
  Does the SmartBurn deteriorate when the fire is not in use?
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The ingredients in SmartBurn will not deteriorate when the fire is not being used.
They have been specifically designed to "only" be activated when the fire is heated.
 
  My SmartBurn casing is empty!!!!
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If the metal casing is empty it means that:
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1. The SmartBurn has been so “cooked” that it has vaporised the ingredients extra      fast, OR
2. Ingredients have tipped out of the casing and fallen into the ash,OR 
3. SmartBurn life has expired

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Click here to buy a new SmartBurn
 
  How do I dispose of my empty SmartBurn casing?
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Simply place the used container in the waste bin, or if council has the programme, a metal recycle facility.
 
  Will the ingredients work if they have fallen out into the ash?
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Yes, it will still work - even if covered in ash. When the fire is cold, please be careful when removing the ash, so as to not throw the ingredients out !!!!
 
  Will SmartBurn work better if I make my fire “Super” hot?
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No! No! No! If the fire is "roaring hot" SmartBurn will not last as long – depending on the high temperatures generated, it may only last a few days. SmartBurn prefers a lower temperature to clean the chimney flue and firebox over a longer period of time, rather than give a ‘super fast’ clean if made super hot. Try and place it in the ‘coolest’ part of the firebox - preferably to one side.
 
  Is Wood Heating good for the Environment?
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Firewood heats your Home without Heating the Globe and has been rated a high 4.5 star by the NSW Government relating to Greenhouse Gases. The World's First Carbon Neutral Building uses wood heating. Choice Australia supports wood heating as the most Environmental and Cost Effective form of heating above fossil (electricity) fuels.
 
  Will SmartBurn work in a coal fire?
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SmartBurn’s mechanism has been designed to work on any carbon based fuel which includes wood and coal and also hydrocarbons including diesel and oil; however research and development is required in this area. This is an area yet to be proven.
 
  Can SmartBurn be used in industry?
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Yes. A specifically designed unit can be made for Industrial applications.
 
  Will I still need to have my Chimney / Flue inspected?
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It is recommended that the Chimney / Flue is regularly checked by a professional.
 
  Are the Australian test results recognised by UK authorities?
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Yes. The product has been tested by AAHA Testing Laboratory and independently accredited by the National Association of Testing Authorities (NATA) which is a member of International Laboratory Accreditation Cooperation (ILAC). The two UK Agencies, United Kingdom Accreditation Services (UKAS) and the International Federation of Inspection Agencies (IFIA) are members of ILAC and therefore recognise and accept the results of NATA.
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